Privacy Policy
Active Forge Lab respects the privacy of customers and business buyers who contact us through our website, email, WhatsApp, forms, or other communication channels.
We collect only the information needed to respond to inquiries, prepare quotations, process orders, arrange samples, manage production, and handle shipping communication.
Information We May Collect
We may collect business and order-related information such as:
- Name
- Company name
- Email address
- Phone number
- Shipping country
- Product requirements
- Logo files
- Design files
- Order details
- Communication history
How We Use Information
Customer information is used only for business and order purposes.
- Responding to inquiries
- Preparing quotations
- Managing sample requests
- Processing orders
- Confirming product details
- Handling production communication
- Arranging shipping
- Providing customer support
Sharing Information
We do not sell customer information to third parties.
Some information may be shared only when needed with trusted service providers, such as shipping companies, payment processors, production partners, or technical service providers who help us complete the order or operate the website.
Customer Files and Brand Details
If a buyer sends logo files, brand details, product designs, or packaging information, we use those details only for quotation, sampling, production, and order communication.
Contact Us
If you want to update or remove your information from our records, you can contact Active Forge Lab directly.