Shipping & Delivery Policy
Active Forge Lab ships bulk and custom orders based on the agreed shipping method and delivery country.
Shipping time and cost depend on product weight, carton size, destination, shipping method, and current carrier rates.
Shipping Methods
Available shipping methods may vary by order size and country.
- Express courier
- Air cargo
- Sea shipment
- Freight forwarding
- Buyer-arranged shipping
Shipping Cost
Shipping cost is confirmed separately from product cost unless agreed otherwise.
Shipping cost may depend on:
- Product weight
- Carton size
- Number of cartons
- Delivery country
- Shipping method
- Urgency
- Carrier charges
Production Time vs Shipping Time
Production time and shipping time are separate. Delivery time starts after production, inspection, packing, and dispatch are completed.
Possible Delays
Delivery may be delayed due to reasons outside our control.
- Customs clearance
- Import procedures
- Holidays
- Carrier delays
- Weather issues
- Incorrect delivery details
- Local taxes or duties
- Port or airport delays
Customs and Import Charges
Import duties, taxes, customs charges, and local clearance fees are usually the buyer’s responsibility unless agreed otherwise before shipment.
Damaged Shipment
If a shipment arrives damaged, the buyer should contact us as soon as possible with photos, videos, carton images, and shipment details so we can review the issue and guide the next step.